updates in telecom industry の変更点

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Customer support is the most common service clients are looking for when calling their telecom’s call center. The whole process can be slow and unpleasant for both sides. Not to mention sometimes the issue remains, even after the call. Digitization in customer support is the final game-changing trend we will see in future. For example, future analytics-based digital support centers are already in use by one global telecom
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